Best Practices for Avoiding Delayed or Failed Email Notifications
Use these guidelines to avoid delayed or failed email notifications from SAP Ariba Procurement solutions.
The more email addresses assigned to an approvable document notification, the more likely a delay or failure of an email notification. To avoid delayed or failed email notifications, do the following:
- Use distribution lists for email notifications, instead of groups or individual email addresses. You can add a new distribution list or remove a distribution list, and users can be removed from a list by their organization's administrator.
- Remove email addresses from the list of recipients, if needed. This does not remove a user from a group, it removes the user from receiving any email notification for any approvable document.
- Allow users to manage which notifications they receive. If users can't opt out of receiving notifications, they'll continually be sent notifications based on group membership.
For more information on distribution lists, removing email recipients, and allowing users to manage notifications, see Managing Email Notification Settings and Recipients.
Encourage users to receive email notifications as a consolidated email message, instead of individual notifications. Consolidated notifications reduce the number of emails sent. Notification preferences are based on the approvable document type and the user's role: approver or watcher. Use the Default Notification Preferences task in Ariba Administrator. The following figure displays notification preferences for receipts, as an approver, the notification is set to Send consolidated email.
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